Terms and Conditions

General Terms and Conditions of Sale of the Website

The General Terms and Conditions of Sale govern the online offer and sale of products present on the website Euronado.com (referred to as the "Website").

1. Scope of Application

The offer and sale of products on the Website constitute a distance contract governed by Articles 50 and following of Legislative Decree No. 206 of September 6, 2005 ("Consumer Code") and the provisions of Legislative Decree No. 70 of April 9, 2003, containing regulations on electronic commerce.

The Customer is required to carefully read the General Terms and Conditions of Sale, as well as all other information available on the Website (which form an integral part of this contract), both before and during the online purchase procedure.

The General Terms and Conditions of Sale, available on the Website for the consumer, can be modified at any time and without any notice and come into effect from the moment of their publication on the Website. Customers are therefore invited to regularly access the Website and take note of any changes.

2. Acceptance of the General Terms and Conditions of Sale

These General Terms and Conditions of Sale must be examined by the Customer before completing the purchase procedure. The forwarding of the purchase order confirmation implies full viewing and knowledge of the same and of the general payment conditions illustrated below, as well as their full and unconditional acceptance and compliance.

3. Purchase Procedure on the Website

The purchase of products on the Website takes place through Registration.

Registration allows customers to perform the following activities:

Consult online the status of their Order and check the "history" of orders placed (in particular, by clicking on the number of each order placed, it is possible to view the complete detail of the order including product details, shipping address, and billing address), follow the tracking of the shipment directly from the order history;
Manage their shipping or billing addresses, thus speeding up the data entry for new orders;
Manage information related to their personal profile (in particular, it is possible to change the password for access to the reserved area referred to in Art. 4);
Receive promotional offers.

The Website is reserved for retail sales. Purchase on the Website is allowed only to Customers who qualify as "Consumers" according to Art. 3, paragraph 1, letter a) of the "Consumer Code," which states, "consumer means any natural person who is acting for purposes which are outside his trade, business, craft, or profession."

If you are not a "Consumer," you are invited to refrain from placing orders on the Website, as 24 Enterprise di David Raffaele reserves the right not to process orders from subjects other than "Consumers."

24 Enterprise di David Raffaele is a virtual retailer that builds its commercial offer based on the availability communicated by its Suppliers. The Website is constantly updated to ensure the maximum correspondence between the availability communicated by the Suppliers and those indicated on the Website. However, it may happen, also due to the possibility that multiple users purchase the same product simultaneously, that this is no longer available after the transmission of the purchase order. In such a case, the Customer will be promptly informed by email, and the purchase order will be canceled. The Customer who has already made the payment according to the methods referred to in Art. 7 will be promptly refunded the total amount paid, including delivery costs and any other costs incurred in relation to the order itself.

4. Registration on the Website and Password

Registration on the Website is recommended to also take advantage of the services and activities indicated in Art. 3, paragraph 2 of this contract.

Please note that identity theft is a serious crime punishable by law. It is suggested to create a specific alphanumeric password solely for the online purchase of products to limit risks. The responsibility for preserving the confidentiality of the password lies entirely with the user.

Regarding "Phishing," please be informed that 24 Enterprise di David Raffaele will never ask the subscriber to re-enter their access data via email. If the user receives such communications, they are requested to immediately contact customer support at the email address info@euronado.com.

The subscriber undertakes never to use the account, username, email address, or password of other subscribers and not to disclose their password to third parties. The subscriber also undertakes to immediately inform customer support at the email address info@euronado.com if they suspect that unauthorized access to their account or password has occurred. The responsibility for the use of the account, in any form, lies entirely with the subscriber.

5. Conclusion of the Purchase Contract

In accordance with the provisions of Legislative Decree No. 70/2003 containing provisions on electronic commerce, 24 Enterprise di David Raffaele informs the Customer that:

To purchase one or more products on the Website, the Customer must fill out an order form in electronic format and transmit it on the Website electronically, following the instructions that will appear from time to time on the Website;
Before proceeding to transmit the order form, the Customer can identify and correct any data entry errors by following the instructions indicated on the Website that accompany the various stages of the purchase;
Once the order form has been registered, the Website will send the Customer, to the email address indicated, a confirmation email of order registration containing: information relating to the essential characteristics of the purchased product, detailed indication of the price, the payment method used, delivery costs, and any additional costs;
The order form will be archived in the Website's database for the time necessary to execute it and, in any case, within the legal terms.

The Website reserves the right to refuse orders from a Customer:

With whom it has ongoing legal disputes;
Who has previously violated the conditions and/or terms of the purchase contract;
Who has been involved in fraud of any kind, particularly in fraud related to credit card payments;
Who has provided false, incomplete, or otherwise inaccurate identification data.

The language available to customers for the conclusion of the contract is Italian.

6. Prices

All prices published on the Website are in Euro and include VAT. Delivery costs, which may vary depending on the delivery method chosen and/or the payment method used, will be specifically indicated (in Euro and including VAT) in the order summary and in the order confirmation email.

The Website reserves the right to modify the price of products at any time and, possibly, multiple times during the same day. It is understood that the price of the product that will be charged to the Customer will be the one indicated on the Website at the time of the order and that any subsequent variations (increase or decrease) after the transmission of the same will not be taken into account.

7. Payment Methods

Payment for products purchased on the Website can be made through different payment methods. Some payment methods may not be usable due to the type of product purchased and/or the delivery or shipping method.

The payment methods actually available to the Customer are:

Credit or Debit Card
Payment for products purchased on the Website can be made using a credit or debit card, according to the terms and conditions agreed between the Customer and Stripe (read the terms and conditions of use at: Stripe official website). In the case of payment via Stripe, the amount related to the purchase made will be immediately charged by Stripe, concurrently with the transmission of the order form.
The resolution of the contract and consequent cancellation of the order will be carried out concurrently with the refund on the payment method used by the Customer.
The Website (Euronado.com) is not able to know and does not store in any way the credit or debit card data used on the Website by the Customer or the data of any other payment instrument connected with such instrument.
Stripe: A leading online payment processing platform that ensures secure transactions.
Google Pay (GPay): A fast and secure way to pay with your Google account.
Apple Pay: Enjoy a seamless payment experience on your Apple devices with this secure payment method.
Link: Quick and easy payments using your preferred method.
MobilePay: A popular mobile payment solution that allows you to pay directly from your smartphone.
Giropay: A widely used online payment method in Germany, ensuring direct and secure bank transfers.
iDEAL: A reliable payment method for customers in the Netherlands, allowing you to pay securely through your bank.
Sofort: An easy and secure payment option that enables you to make instant bank transfers.
Twint: A mobile payment solution widely used in Switzerland for quick and secure transactions.
Klarna: Enjoy flexible payment options and buy now, pay later solutions with Klarna.
SEPA Direct Debit: Convenient and secure payment through direct debits within the Eurozone.
Bank Transfer: Traditional bank transfers for secure and direct payments.

8. Shipping Terms

The order fulfillment and shipping procedure take place only after the Customer has paid the total amount due, except for products purchased via cash on delivery.

Deliveries of physical products are made in Italy and Europe, while for digital products, deliveries can be made worldwide, to the destination address indicated by the Customer in the purchase form. If the chosen country does not appear in the list of the purchase form, the Customer is invited to contact customer support at the email address info@euronado.com.

Delivery costs are borne by the Customer. The total amount of transport costs may vary, depending on the delivery methods, their destination, and especially based on any other products that the Customer decides to purchase (weight/volume).

If the Customer purchases two or more products, the considered shipping times could be those of the product with the longest shipping times plus an additional 24/48 hours.

The shipping cost is specifically indicated (in Euro and including VAT) in the cart and in the purchase order summary, before its transmission and conclusion. Delivery times will be indicated based on the type of shipping service chosen and the availability of the appointed courier.

When the purchased products are delivered to the courier, the Website will send the Customer, to the email address indicated in the purchase order form, a shipping confirmation email containing the shipment number that can be used to monitor the delivery status online.

Pursuant to Art. 14 D.P.R. No. 445/2000 and D.L. No. 52/2004, for each purchase made, an invoice for the shipped product will not be automatically issued but can be received by requesting it directly from customer support.
For the issuance of the invoice, the information provided by the Customer at the time of the order through the Website is valid, and the Customer guarantees that it is true.
No changes to the invoice will be possible after its issuance.

9. Delivery

The Customer is required to report any particular characteristics related to the place of delivery of the product and/or its location. If they do not provide such indications or provide incorrect indications, any additional costs incurred to complete the delivery of the product will be charged to them.

Those who have not collected shipments more than twice, regardless of the chosen delivery or payment method, will not be able to make further purchases on the Website. If such individuals place orders in violation of this provision, the purchase contract may be considered legally terminated pursuant to Art. 1456 of the Civil Code. The termination of the contract will be communicated to the Customer via email.

In compliance with current consumer protection regulations, if the purchased product is not delivered or is delivered late compared to the indicated delivery terms, the Customer can contact customer support at the email address info@euronado.com, which will promptly examine the complaint and communicate the outcome to the Customer via email within fifteen days.

If it turns out that the non-delivery or delay is not due to chance or force majeure or is not attributable to the Customer themselves, the Website undertakes to:

Refund the Customer the total amount paid, including delivery costs, within fourteen days from the communication of the outcome of the complaint;
In case of delivery with a delay exceeding fourteen days, allow the Customer who requests it to terminate the contract, with consequent refund of the total amount paid by the Customer, including delivery costs, within fourteen days from the request for contract termination or, alternatively, provide a discount voucher equal to the value of the delivery costs paid by the Customer, usable on the Website within three months.

10. Right of Withdrawal

Under Articles 64 and following of the "Consumer Code," the Customer who qualifies as a consumer has the right to withdraw from the purchase contract of the product without any penalty and without specifying the reason, within fourteen days from receipt of the product.

To this end, the Customer must contact the Seller within 14 days following the delivery of the products or within 14 days following the purchase of the services, by sending a communication to the email address info@euronado.com or a registered letter with return receipt to the address 24 Enterprise di David Raffaele - Piazza Roma 4 – 88069 – Stalettì (CZ), containing all the necessary and useful information for the correct processing of the return and refund procedure.

The product must be returned within ten days from the date of communication of the withdrawal to customer support at the email address info@euronado.com, followed, under penalty of forfeiture within 48 hours, by a registered letter with return receipt addressed to 24 Enterprise di David Raffaele - Piazza Roma 4 – 88069 – Stalettì (CZ). This communication must necessarily contain all of the following:

a. The express will of the Customer to withdraw in whole or in part from the purchase contract;

b. The number and copy of the document (invoice – delivery note) proving the purchase of the order for which they intend to exercise the right of withdrawal;

c. The description and codes of the Products for which they exercise the right of withdrawal.

The refund, including shipping costs, will be made by the Seller within 14 days from receipt of the communication via email or registered letter with return receipt mentioned above.

For the purposes of the expiry of the term, the product is considered returned when it is delivered to the accepting post office or to the shipper.

The substantial integrity of the good is an essential condition for the exercise of the right of withdrawal. The product must therefore be kept with normal diligence and returned intact, complete in all its parts, in the original packaging and perfectly functioning, free of signs of wear or dirt, and must not have been altered, used, and/or damaged.

The return shipping costs of the product are borne by the Customer. This return takes place under the full responsibility of the Customer; until the receipt is acknowledged, the Customer is responsible for any damage that the product may suffer during transport. In accordance with Art. 67, paragraph 4, of the "Consumer Code," only after receiving the product and positively verifying compliance with the terms and methods for exercising the right of withdrawal, as well as the integrity of the returned product, will the Website proceed, within thirty days from the date it became aware of the exercise of the right of withdrawal, to refund the amounts paid by the Customer for the product.

The refund will be made through the cancellation of the transaction (if payment was made with Credit or Debit Card) or via Bank Transfer (if payment was made by the Customer using the Bank Transfer in Advance method). In the latter case, it will be the Customer's responsibility to promptly provide in writing (e.g., even in the same withdrawal communication) the bank details on which to obtain the refund (IBAN code and account holder's name) to allow the refund to be made.

In the event that the Customer has purchased multiple products with a single order and has concluded a single contract for their payment, the exercise of the right of withdrawal referred to in Articles 64 and following of the "Consumer Code" in relation to one or more of such products will result in the termination of the contract by law and without penalty, without prejudice to the effectiveness of the purchase contract for the products for which the right of withdrawal has not been exercised. The Customer will therefore be required to immediately pay the amount due for the purchase of such products and may choose how to pay this amount, through a new contract or through the other payment methods available.

If the withdrawal has not been exercised in accordance with the provisions of Art. 64 and following of the "Consumer Code" and, in particular, if the product is not intact in all its parts and/or accompanied by its accessories and/or elements that are an integral part of it and/or is without the original packaging when it is part of the product or when it is damaged or used by the Customer beyond the limit of normal diligence, it will not result in the termination of the contract and, consequently, will not give the right to a refund of what was paid by the Customer for the product. The product will remain available to the Customer for collection, which must take place at the expense and responsibility of the Customer themselves.

All products sold on the Website are covered by the Legal Guarantee of Conformity provided for by Articles 128-135 of Legislative Decree No. 206/2005 "Consumer Code."

11. Lack of Conformity

There is a lack of conformity when the purchased good:

Is not suitable for the use to which goods of the same type are normally used;
Does not conform to the description made by the seller and does not possess the qualities of the good that the seller has presented to the consumer as a sample or model;
Does not present the usual qualities and performance of a good of the same type that the consumer can reasonably expect, taking into account the statements made in advertising or labeling.

Therefore, any failures or malfunctions determined by accidental events or by responsibility of the Customer or by use of the product not in conformity with its intended use and/or as provided in the technical sheet available on the Website in the appropriate section are excluded from the scope of application of the Legal Guarantee of Conformity.

The Customer is required to report any malfunction and/or non-conformity of the product to customer support at the email address info@euronado.com.

The Website, or third parties designated by it, reserve the right to verify the malfunction and/or defect reported by the Customer and, only after such verification, proceed with any repair or replacement.

In case of non-conformity of the product, the Customer has the right to repair or replace the good free of charge, at their choice, unless the requested remedy is objectively impossible or excessively burdensome compared to the other available remedy.

The possible request for repair or replacement of the defective product will be fulfilled only if, in the package returned to the Website, there is also a brief description of the detected defect and the indication of the order number and purchase date.

In case of receipt of a product different from the one ordered and purchased, the Customer is required to report this issue to customer support at the email address info@euronado.com, also indicating: order number and date, product code.

The Website undertakes to promptly contact the Customer for the replacement of the product, bearing the costs of return and new shipment.

Who Can and How to Activate the Withdrawal

The right of withdrawal is regulated by law if the customer-consumer (i.e., a natural person who purchases the goods for purposes not related to their professional activity, or who does not make the purchase indicating a VAT number in the order form) has the right to withdraw from the purchase contract for any reason.
Customers who purchase with a VAT number cannot exercise the right of withdrawal.
To exercise the right of withdrawal, the customer must send an email with all the information necessary for the withdrawal request.

Withdrawal Methods

The right of withdrawal is, in any case, subject to the following conditions (Article 67 of the Consumer Code):

If the delivery of the good has occurred, the consumer is required to return it or make it available to the professional or the person designated by them, according to the methods and times provided for in the contract. The term for returning the good cannot, however, be less than fourteen working days from the date of receipt of the good. For the purposes of the expiry of the term, the goods are considered returned when they are delivered to the accepting post office or to the shipper.
For contracts concerning the sale of goods, if the delivery of the goods has occurred, the substantial integrity of the good to be returned is an essential condition for the exercise of the right of withdrawal. It is sufficient that the good is returned in normal state of preservation, having been kept and possibly used with normal diligence.
The only expenses due by the consumer for exercising the right of withdrawal under this article are the direct costs of returning the good to the sender, where expressly provided for in the contract.
If the right of withdrawal is exercised by the consumer in accordance with the provisions of this section, the professional is required to refund the amounts paid by the consumer, including those paid as a deposit. The refund must be made free of charge, as quickly as possible and in any case within fourteen days from the date on which the professional became aware of the exercise of the right of withdrawal by the consumer. The sums are considered refunded in time if they are actually returned, sent, or credited with value not later than the expiry of the previously indicated term.
If payment has been made by means of bills of exchange, if these have not yet been presented for collection, they must be returned. Any clause that provides limitations to the refund to the consumer of the amounts paid as a result of the exercise of the right of withdrawal is null and void.
If the price of a good or service, object of a contract referred to in this title, is entirely or partially covered by credit granted to the consumer by the professional or by third parties based on an agreement between these and the professional, the credit contract is considered legally terminated, without any penalty, in the event that the consumer exercises the right of withdrawal in accordance with the provisions of this article. The professional is obliged to communicate to the third party granting the credit the exercise of the right of withdrawal by the consumer. Any sums eventually paid by the third party who granted the credit for the payment of the good or service until the time they became aware of the exercise of the right of withdrawal by the consumer are refunded to the third party by the professional, without any penalty, except for the payment of legal interests accrued.

When the Right of Withdrawal Lapses (Article 55 of the Consumer Code)

The right of withdrawal provided for in Articles 64 and following, as well as Articles 52 and 53 and paragraph 1 of Article 54, does not apply:

To contracts for the supply of foodstuffs, beverages, or other goods for current household consumption supplied to the consumer's domicile, residence, or workplace by distributors who make frequent and regular rounds;
To contracts for the provision of accommodation services, transport, catering, leisure when, at the time of conclusion of the contract, the professional undertakes to provide such services on a specific date or within a predetermined period.

Unless otherwise agreed between the parties, the consumer cannot exercise the right of withdrawal provided for in Articles 64 and following in cases of:

Provision of services whose execution has begun, with the consumer's agreement, before the expiry of the term provided for in Article 64, paragraph 1;
Supply of goods or services whose price is linked to fluctuations in financial market rates that the professional cannot control;
Supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;
Supply of audiovisual products or sealed computer software, opened by the consumer;
Supply of newspapers, periodicals, and magazines;
Betting and lottery services.

For more information, you can consult the legal text available on the website of the Ministry of Economic Development.

12. Privacy

The Customer's personal data are processed in accordance with the laws in force and as provided in the "Privacy" section of the Website.

13. Complaints

Any complaints must be sent to customer support at the email address info@euronado.com or by registered letter with return receipt to: 24 Enterprise di David Raffaele - Piazza Roma 4, 88069 Stalettì (CZ).

14. Applicable Law and Competent Court

This online sales contract is concluded in Italy; therefore, it is governed by the laws in force in Italy, any conflict of law provisions being ineffective.

Data Controller

24 Enterprise di David Raffaele
Piazza Roma 4, 88069 Stalettì (CZ) Italy
Tel: +39 3533885467
PEC: raffaeledavid@pec.net
Email: info@euronado.com

Updated on September 3, 2024