Terms & Conditions

GENERAL CONDITIONS OF ONLINE SALE

The General Conditions of Sale govern the offer and online sale of the products on the site www.euronado .com (referred to as "Site").

1. SCOPE OF APPLICATION

The offer and sale of the products on the Site constitute a distance contract governed by articles 50 and ss. of Legislative Decree No. 206 of 6 September 2005 ("Consumer Code") and the provisions of Legislative Decree n ° 70 of 9 April 2003 containing the discipline of electronic commerce.

The Customer is required to carefully read the General Conditions of Sale, as well as all other information available on the Site (which form an integral part of this contract), both before and during the online purchase procedure.

The General Conditions of Sale, available on the Site in favor of the consumer, can be changed at any time and without notice and come into force from the moment of their publication on the Site. Customers are therefore invited to regularly access the Site and view any changes.

2. ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

These General Conditions of Sale must be examined by the Customer, before completing the purchase procedure. The forwarding of the purchase order confirmation therefore implies the full vision and knowledge of the same and the general payment conditions, illustrated below, as well as their full and unconditional acceptance and compliance.

3. METHOD OF PURCHASE ON THE SITE

The purchase of products on the Site takes place through Registration.

Registration allows customers to perform the following activities:

• consult the status of your Order online and check the "history" of orders placed (in particular, by clicking on the number of each order placed, it is possible to check the complete details of the order including the product details, the shipping address and the billing address), follow the tracking of the shipment directly from the order history;
• manage your shipping or billing addresses thus speeding up data entry for new orders;
• manage the information relating to your personal profile (in particular, you can change the password for access to the reserved area of referred to in art. 4);
• receive promotional offers.

The Site is reserved for retail sale. The purchase on the Site is allowed only to Customers who hold the quality of "Consumers" pursuant to art. 3, paragraph 1, lett. a) of the "Consumer Code" according to which "the consumer is the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out".

If you are not a "Consumer", please refrain from placing orders on the Site, as 24 Enterprise by David Raffaele reserves the right not to process orders from subjects other than "Consumers".

24 Enterprise by David Raffaele is a virtual reseller that builds its commercial offer on the basis of the availability communicated by its suppliers. The Site is constantly updated in order to ensure the maximum correspondence between the availability communicated by the Suppliers and those indicated on the Site. However, it may happen, also due to the possibility that multiple users purchase the same product at the same time, that this is no longer available later. to the transmission of the purchase order. In this case, the Customer will be promptly informed by email and the purchase order will be canceled and the Customer who has already made the payment according to the methods referred to in Article 7, will be promptly refunded the total amount paid, including the delivery costs and any other costs incurred, in relation to the order itself.

4. SITE REGISTRATION AND PASSWORD

Registering on the Site is recommended in order to also be able to use the services and activities indicated in art. 3 paragraph 2 of this contract.

Please note that identity theft is a serious crime punishable by law. It was suggested therefore decides to create a specific alphanumeric password solely for the online purchase of products in order to limit risks. The responsibility for maintaining the confidentiality of the password rests entirely with the user.

With reference to "Phishing" we inform you that 24 Enterprise by David Raffaele will never ask the member to re-enter their login details by email. If the user receives such communications, please contact the assistance immediately at the email address info@euronado.com.

The subscriber undertakes never to use the account, username, e-mail address or password of other subscribers and not to disclose their password to third parties. The member also undertakes to immediately inform the assistance at the email address info@euronado.com if you suspect that unauthorized access to your account or password has occurred. The responsibility for the use of the account, in any form, lies entirely with the subscriber.

5. CONCLUSION OF THE PURCHASE AGREEMENT

In compliance with the provisions of Legislative Decree No. 70/2003 containing provisions on electronic commerce, 24 Enterprise di David Raffaele informs the Customer that:

• to make the purchase of one or more products on the Site, the Customer must complete an order form in electronic format and transmit it electronically on the Site, following the instructions that will appear on the Site from time to time;
• before sending the order form, the Customer will be able to identify and correct any data entry errors following the instructions indicated on the Site from time to time and which will accompany the various stages of the purchase;
• once the order form has been registered, the Site will send the Customer an email address to the indicated email address confirmation of order registration containing: information relating to the essential characteristics of the product purchased, detailed indication of the price, the means of payment used, delivery costs and any additional costs;
• the order form will be filed in the Site database for the time necessary to execute it and, in any case, not beyond the terms of the law.

the Site reserves the right to refuse orders that come from a Customer:

• with which it has an ongoing legal dispute;
• who has previously violated the conditions and / or terms of the purchase agreement;
• who has been involved in fraud of any kind and, in particular, in fraud relating to credit card payments;
• that has released false, incomplete or otherwise inaccurate identification data.

The language available to customers for the conclusion of the contract is Italian.

6. PRICES

All prices published on the Site are in Euros and are inclusive of VAT. Delivery costs, which may vary in relation to the chosen delivery method and / or in relation to the payment method used, will be specifically indicated (in Euro and inclusive of VAT) in the order summary, as well as in the confirmation email of the order.

The Site reserves the right to change the price of the products at any time and also, possibly, several times during the same day. It is understood that the price of the product that will be charged to the Customer will be that indicated on the Site at the time of the order and that any changes (increase or decrease) subsequent to the transmission of the same will not be taken into account.

7. PAYMENT METHOD

Payment for products purchased on the Site can be made using various payment methods. Some payment methods may not be usable due to the type of product purchased and / or the method of delivery or shipping.

The payment methods actually available to the Customer are:

• Credit or Debit Card
  Payment for products purchased on the Site can be made by credit or debit card, based on the terms and conditions of the contract agreed between the Customer and Nexi Payments SpA (read the terms and conditions of use on: www.nexi.it ). In the case of payment through Nexi Payments SpA, the amount relating to the purchase made will be debited by Nexi Payments SpA immediately, together with the transmission of the order form.
  The termination of the contract and consequent cancellation of the order will be carried out simultaneously with the re-credit on the payment method used by the Customer.
  The Site (www.euronado.com) is not able to know and does not store in any way the data of the credit or debit card used on Nexi Payments SpA of the Customer or the data of any other payment instrument connected with this instrument.
  

8. TERMS OF SHIPPING

The order fulfillment and the shipping procedure take place only after the Customer has paid the total amount due, with the exception of products purchased by cash on delivery.

Deliveries of physical products are made in Italy and Europe, while for digital products deliveries can be made all over the world, to the destination address indicated by the Customer in the purchase form. In the event that the chosen country does not appear in the list of the purchase form, the Customer is invited to contact the assistance at the email address info@euronado.com

Delivery costs are charged to the customer. The total amount of transport costs may vary, in relation to the delivery methods, in relation to their destination, and above all on the basis of any other products that the Customer decides to purchase (weight / volume).

In the event that the Customer purchases two or more products, the shipping times considered could be those of the product with the longest shipping times to which 24/48 hours must be added.

The shipping cost is specifically indicated (in Euros and inclusive of VAT) in the shopping cart and in the summary of the purchase order, before its transmission and conclusion. Delivery times will be indicated in relation to the type of shipping service chosen and the availability of the courier in charge.

When the purchased products are delivered to the courier, the Site will send the Customer, to the email address indicated in the purchase order form, a shipping confirmation email containing the shipping number that can be used for monitor the delivery status online.

Pursuant to art.14 D.P.R. n ° 445/2000 and D.L. n ° 52/2004, for each purchase made, an invoice will not be automatically issued for the product shipped, but can be received by requesting it directly from customer service.
For the issue of the invoice, the information provided by the Customer to the act of the order through the Site and that the Customer guarantees to be true.
No change in the invoice will be possible after the issuance of the same.

9. DELIVERY

The Customer is required to report any particular characteristics relating to the place of delivery of the product and / or its location. In the event that he does not provide such information or provides incorrect information, any additional costs to be incurred to complete the delivery of the product will be at his expense.

Those who have not collected the shipments more than twice, whatever the chosen method of delivery or payment, will not be able to make further purchases on the Site. In the event that these subjects place orders in violation of this provision, the purchase contract may be considered terminated by law pursuant to and for the purposes of art. 1456 of the Italian Civil Code The termination of the contract will be communicated to the Customer via email.

In compliance with current consumer protection regulations, in the event that the purchased product is not delivered or is delivered late with respect to the delivery terms indicated, the Customer can contact assistance at the address mail info@euronado.com who will promptly examine the complaint and communicate the outcome to Customer by email within fifteen days.

If it appears that the non-delivery or the delay are not due to a fortuitous eventor force majeure or are not attributable to the Customer himself, the Site undertakes to:

• refund the Customer the total amount paid, including delivery costs, within fourteen days from the communication of the outcome of the complaint;
• in the event of a delivery delay exceeding fourteen days, allow the Customer who requests it to terminate the contract, with consequent reimbursement of the total amount paid by the Customer, including delivery costs within fourteen days from the request for termination of the contract or, alternatively, a discount coupon equal to the value of the delivery costs paid by the Customer that can be spent on the Site within three months.

10. RIGHT OF WITHDRAWAL

Pursuant to articles 64 et seq. of the "Consumer Code", the Customer who plays the role of consumer has the right to withdraw from the product purchase contract without any penalty and without specifying the reason, within fourteen days of receipt of the product.

To this end, the Customer must contact the Seller within 14 days following the delivery of the products or within 14 days following the purchase of the services, by sending a communication to the email address info@euronado.com or communication by registered mail with return receipt at 24 Enterprise di David Raffaele - Piazza Roma 4 - 88069 - Stalettì (CZ), containing all the necessary and useful information for a correct processing of the return and refund procedure.

The product must be returned within ten days from the date of communication of the withdrawal to the assistance to the email address info@euronado.com followed under penalty of forfeiture within 48 hours by a registered letter with return receipt addressed to 24 Enterprise by David Raffaele - Piazza Roma 4 - 88069 - Stalettì (CZ). This communication must necessarily contain everything indicated below:

a. the express will of the customer to withdraw from the purchase contract in whole or in part;

b. the number and copy of the document (invoice - transport document) proving the purchase of the order in respect of which you intend to exercise the right of withdrawal;

c. the description and codes of the Products with respect to which the right of withdrawal is exercised.

The re-credit, including shipping costs, will be made by the Seller within 14 days of receiving the communication by e-mail or by registered letter with return receipt. cited above.

For the purposes of the deadline, the product is considered returned when it is delivered to the accepting post office or forwarder.

The substantial integrity of the property is an essential condition for exercising the right of withdrawal. The product must therefore be kept with normal diligence and returned intact, complete in all its parts, in its original packaging and fully functional, free from signs of wear or dirt, must not have been altered, used and / or damaged.

The costs of returning the product are charged to the customer. Such restitution takes place under the full responsibility of the Customer, in fact, up to the proof of receipt, the Customer is liable for any damage that the product may suffer during transport. In accordance with art. 67, paragraph 4, "Consumer Code", only after receipt of the product and only after having positively verified compliance with the terms and conditions for exercising the right of withdrawal as well as the integrity of the returned product, we will proceed, within thirty days from the date on which the Site became aware of the exercise of the right of withdrawal, to the reimbursement of the sums paid by the Customer for the product.

The return will be made through the transaction reversal procedure (if payment made with Credit or Debit Card) or by Bank Transfer (if payment made by the Customer with Advance Bank Transfer). In the latter case, it will be the Customer's responsibility to promptly provide in writing (for example also in the same notice of withdrawal), the bank details on which to obtain the reimbursement (IBAN code and name of the account holder) to allow the execution refund.

In the event that the Customer has purchased a plurality of products with a single order and for the payment of the same has concluded a single contract, the exercise of the right of withdrawal pursuant to Articles 64 and ss. of the "Consumer Code" in relation to one or more of these products, will result in the resolution of law and senpenalty, without prejudice to the effectiveness of the purchase contract for products for which the right of withdrawal has not been exercised. The Customer will therefore be required to immediately pay the amount due for the purchase of these products and will be able to choose how to pay this amount, through a new contract or through the other payment methods available.

In the event that the withdrawal has not been exercised in accordance with the provisions of art. 64 and ss. of the "Consumer Code" and, in particular, in the event that the product is not intact in all its parts and / or accompanied by its accessories and / or elements that form an integral part of it and / or lacks the original packaging, when it is part of the product or when it is damaged or used by the Customer beyond the limit of normal diligence, it will not result in the termination of the contract and, consequently, will not give the right to a refund of the amount paid by the Customer for the product. The product will remain available to the Customer for collection which must take place at the expense and responsibility of the Customer.

All the products sold on the Site are covered by the Legal Guarantee of Conformity provided for by art. 128-135 of Legislative Decree no. 206/2005 "Consumer Code".

11. LACK OF CONFORMITY

There is a lack of conformity when the purchased good:

• is not suitable for the use for which goods of the same type are normally used;
• does not conform to the description made by the seller and does not possess the qualities of the goods that the seller has presented to the consumer as sample or model;
• does not have the usual qualities and performance of a good of the same type, which the consumer can reasonably expect, taking into account even statements made in advertising or labeling.

Are therefore excluded from the scope of the Legal Guarantee of Conformity any faults or malfunctions caused by accidental events or by the Customer's responsibility or by a use of the product that does not comply with its intended use and / or as provided in the technical data sheet available on the website in the appropriate section.

The Customer is required to report to the assistance at the email address info@euronado.com any malfunction and / or discrepancy of the product.

The Site, or third parties designated by it, reserve the right to verify the malfunction and / or defect complained of by the Customer and, only after this check, to carry out any repairs or replacements.

In the event of product discrepancies, the Customer has the right to free repair or replacement of the goods, at his choice, unless the requested remedy is objectively impossible or excessively burdensome compared to the other available means.

Any request for repair or replacement of the defective product will be processed only in the event that the package returned to the Site will also include a brief description of the defect found and an indication of the number and date in the package returned to the Site purchase order.

In case of receipt of a product other than that ordered and purchased, the Customer is required to communicate this inconvenience to assistance at the email address info@euronado.com also indicating: number and date of the order, and purchase code.

The Site undertakes to promptly contact the Customer for the replacement of the product, bearing the costs of return and new shipment.

Who can and how to activate the withdrawal

The right of withdrawal is governed by law if the customer-consumer (ie a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the form of order a VAT number reference) has the right to withdraw from the purchase contract for any reason.
Customers who purchase with VAT number cannot exercise the right of withdrawal.
To exercise the right of withdrawal, the customer will have to fill in an email with all the useful information for the withdrawal request.

Terms of withdrawal

The right of withdrawal is in any case subject to the following conditions (Article 67 of the Consumer Code):

• IfWhen the goods are delivered, the consumer is required to return it or make it available to the professional or the person designated by him, according to the methods and times provided for in the contract. The deadline for returning the goods cannot in any case be less than fourteen working days from the date of receipt of the goods. For the purposes of the deadline, the goods are considered returned when they are delivered to the accepting post office or to the forwarder.
• For contracts concerning the sale of goods, if there has been delivery of the goods, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. However, it is sufficient that the goods be returned in a normal state of conservation, as it has been kept and possibly used with the use of normal diligence.
• The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are direct costs to return the goods to the sender, where expressly provided for in the contract.
• If the right of withdrawal is exercised by the consumer in accordance with the provisions of this section, the trader is required to reimburse the sums paid by the consumer, including sums paid as a deposit. The reimbursement must be made free of charge, in the shortest possible time and in any case within fourteen days from the date on which the professional became aware of the consumer's exercise of the right of withdrawal. The sums are understood to be reimbursed within the terms if they are actually returned, sent or re-credited with a value not later than the expiry of the term previously indicated.
• In the event that the payment has been made by means of bills of exchange, if these have not yet been presented upon collection, they must be returned. Any clause that provides for limitations on reimbursement to the consumer of the sums paid as a result of exercising the right of withdrawal is void.
• If the price of a good or service, subject of a contract referred to in this title, is entirely or partially covered by a credit granted to the consumer, by the professional or by third parties on the basis of an agreement between them and the professional, the credit agreement is considered terminated by law, without any penalty, in the event that the consumer exercises the right to withdrawal in accordance with the provisions of this article. The professional is obliged to communicate to the third party granting the credit that the consumer has exercised the right of withdrawal. Any sums paid by the third party who granted the credit for payment of the good or service up to the moment in which he is aware of the exercise of the right of withdrawal by the consumer are reimbursed to the third party by the professional, without any penalty, without prejudice to the payment of accrued legal interests.

When the right of withdrawal expires (Article 55 of the Consumer Code)

The right of withdrawal provided for in Articles 64 and following, as well as Articles 52 and 53 and paragraph 1 of Article 54 do not apply:

• to contracts for the supply of food, beverages or other household goods of current consumption supplied to the home of the consumer, to his place of residence or workplace, by distributors who make frequent and regular rounds;
• to contracts for the supply of services relating to accommodation, transport, catering, leisure, when 'deed of the conclusion of the contract, the professional undertakes to provide these services on a specific date or in a predetermined period.

Unless otherwise agreed between the parties, the consumer cannot exercise the right of withdrawal provided for in articles 64 and following in the cases:

• for the provision of services whose execution has begun, with the consent of the consumer, before the expiry of the term from article 64, paragraph 1;
• for the supply of goods or services whose price is linked to fluctuations in financial market rates that the trader is not able to control;
• for the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or risk to deteriorate or expire rapidly;
• for the supply of audiovisual products or computer software sealed, opened by the consumer;
• supply of newspapers, periodicals and magazines;
• of betting and lottery services.

For more information, please consult the text of law available on the website of the Ministry of Economic Development.

12. PRIVACY

The Customer's personal data are processed in accordance with the laws in force on the subject and in accordance with the provisions of the "Privacy Policy" section of the Site.

13. COMPLAINTS

Any complaint must be sent to the assistance at the email address info@euronado.com or by registered letter with return receipt to: 24 Enterprise di David Raffaele - Piazza Roma 4, 88069 Stalettì (CZ).

14. APPLICABLE LAW AND JURISDICTION

This online sales contract is concluded in Italy, therefore it is governed by the laws in force in Italy, any conflict of law provisions is ineffective.