Right of Withdrawal
In accordance with Legislative Decree No. 206 of September 6, 2005 (and subsequent amendments and integrations), the Consumer Customer, if not satisfied with the products or the content of the services purchased from the Seller, may return the products or waive the right to the provision of services and obtain a refund of the price already paid in advance.
Right of withdrawal for digital products
The Consumer Customer has the right to withdraw from the purchase of digital products (software, licenses, downloadable content) within 14 days from the purchase, unless the download or activation of the license has already occurred. The withdrawal can be exercised by sending a communication via registered mail to the address:
Piazza Roma 4, Stalettì 88069, Catanzaro
or via email to: info@euronado.com, or through the contact form in the "Contact Us" section of our website.
The communication must contain:
- a. The express will of the Consumer Customer to withdraw in whole or in part from the purchase contract of the digital product.
- b. The number and a copy of the document (invoice) proving the purchase of the order.
- c. The description and codes of the digital product for which the right of withdrawal is being exercised.
If the download or activation of the license has already occurred, the right of withdrawal cannot be exercised in accordance with Article 59 of the Consumer Code.
Right of withdrawal for physical products
For physical products, the Consumer Customer has the right to withdraw within 14 days from the date of delivery. The withdrawal communication can be sent via registered mail to the address:
Piazza Roma 4, Stalettì 88069, Catanzaro
or via email to: info@euronado.com, or through the contact form in the "Contact Us" section of our website.
The communication must contain:
- a. The express will of the Consumer Customer to withdraw in whole or in part from the purchase contract.
- b. The number and a copy of the document (invoice – delivery document) proving the purchase of the order.
- c. The description and codes of the physical products for which the right of withdrawal is being exercised.
The refund, including shipping costs, will be processed by the Seller within 14 days of receiving the communication via registered mail, email, or contact form. After receiving the communication and verifying that the returned product meets the required conditions, the Seller will agree with the Consumer Customer on the return methods of the physical products.